PRIVACY POLICY

Corporate Telephone Services, Inc. dba CTSBoston

ctsboston.com

Effective Date: January 1, 2026  |  Last Updated: June 1, 2026

1.  WHO WE ARE & HOW TO CONTACT US

Corporate Telephone Services, Inc. dba CTSBoston (“CTSBoston,” “we,” “our,” or “us”) is the controller of personal information collected through this website and through our service delivery activities. CTSBoston is a Massachusetts corporation acting as an independent technology advisor, authorized subagent for 350+ technology providers, and direct managed service provider.

2.  INFORMATION WE COLLECT

2.1  Information You Provide Directly.  We collect personal information that you voluntarily provide to us, including when you:

• Submit a contact, quote request, or inquiry form on our website;
• Call us at 617-625-1200 or email us at [email protected];
• Sign a service agreement, technology advisory agreement, or managed services agreement with CTSBoston;
• Communicate with us regarding a service or project.

This information may include your name, title, company name, email address, phone number (including mobile number), mailing address, and any information you choose to include in your communications with us.

2.2  Information Collected Automatically.  When you visit our Site, we and our third-party analytics and technology partners may automatically collect certain technical information, including:

• IP address and general geographic location;
• Browser type, operating system, and device information;
• Pages visited, time spent on pages, and navigation paths;
• Referring website or search terms;
• Cookies and similar tracking technologies (see Section 6).

2.3  Information from Third Parties.  We may receive information about you from third-party sources, such as technology providers we work with, business contact databases, or referral partners, which we combine with information we already hold. We only use such information in accordance with this Privacy Policy.

2.4  Sensitive Information.  We do not intentionally collect sensitive personal information (such as Social Security numbers, financial account numbers, health information, or government ID numbers) through the Site. Please do not submit sensitive information through website forms. Any sensitive information necessary for service delivery is collected through secure, separate processes governed by your service agreement.

3.  HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

4.  SERVICE & OPERATIONAL COMMUNICATIONS

4.1  Types of Operational Communications.  CTSBoston may contact you by phone call, SMS text message, or email for any of the following operational purposes:

• Appointment scheduling and confirmation (e.g., confirming an installation date and time window);
• Technician dispatch and arrival notifications (e.g., “Your technician is on the way” or “Your technician has arrived”);
• Job or project start confirmations (e.g., “We have begun work on your service today”);
• Job or project completion confirmations (e.g., “Your installation has been completed successfully”);
• Service status updates and incident notifications (e.g., outage alerts, repair updates);
• Follow-up communications after service visits to confirm satisfaction;
• Equipment or hardware shipping and delivery notifications;
• Invoice delivery and payment reminders;
• Contract renewal notices and upcoming term expiration alerts;
• Requests for information necessary to complete a project or service;
• Any other communication necessary to the active delivery of services you have contracted.

4.2  Communication Channels.  CTSBoston may use the following channels to send operational communications:

• Phone calls to the number(s) you have provided;
• SMS/text messages to your mobile number (with your consent at the time you provide your mobile number or sign a service agreement);
• Email to the address(es) you have provided.

4.3  Consent for SMS.  By providing your mobile phone number to CTSBoston — whether through the Site, a service agreement, or direct communication — you consent to receive SMS text messages from CTSBoston for operational communications related to your services. Standard messaging and data rates from your mobile carrier may apply. Message frequency varies based on service activity.

5.  YOUR COMMUNICATION PREFERENCES & OPT-IN / OPT-OUT RIGHTS

5.1  Opt-Out of SMS.  You may opt out of SMS communications at any time by replying STOP to any text message from CTSBoston. After receiving your STOP reply, we will send one final text confirming your opt-out. You will not receive further SMS messages except as required to complete an active transaction or service in progress. To re-subscribe, reply START to the same number or contact us at 617-625-1200.

5.2  Opt-Out of Marketing Email.  You may opt out of marketing email communications by clicking the “unsubscribe” link in any marketing email from CTSBoston, or by contacting us at [email protected] or 617-625-1200.

5.3  Opt-Out of All Communications.  To opt out of all non-essential communications — including SMS, email, and phone — please contact us at 617-625-1200 or [email protected] and specify the types of communication you wish to stop. We will process your request promptly and no later than within ten (10) business days.

5.4  Operational Communications Cannot Be Fully Opted Out.  Please note: even if you opt out of marketing and promotional communications, CTSBoston may still send you operational communications that are strictly necessary to deliver active services you have contracted with us (e.g., appointment confirmations, job completion notices, billing statements, and renewal notices). These communications are contractually necessary and cannot be fully disabled without terminating the underlying service agreement.

5.5  Opt-In Process.  If you have previously opted out of a communication type and wish to opt back in, you may do so by contacting us at 617-625-1200 or [email protected], completing the preference form on our website, or replying START to re-subscribe to SMS messages.

6.  COOKIES & TRACKING TECHNOLOGIES

6.1  What We Use.  Our Site may use cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to: improve your experience on our Site; remember your preferences; analyze how the Site is used; and support marketing and advertising activities.

6.2  Types of Cookies.  We may use session cookies (temporary, deleted when you close your browser) and persistent cookies (remain until they expire or you delete them). Categories include strictly necessary cookies (required for the Site to function), analytics cookies (to understand usage patterns), and marketing cookies (to support relevant advertising, if applicable).

6.3  Your Choices.  Most browsers allow you to control cookie settings through your browser preferences, including blocking or deleting cookies. Please note that disabling certain cookies may affect the functionality of the Site. You may also opt out of certain analytics tracking by using tools such as the Google Analytics opt-out browser add-on (if applicable).

7.  HOW WE SHARE YOUR INFORMATION

7.1  We Do Not Sell Your Information.  CTSBoston does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

7.2  Sharing with Technology Providers.  If you request that CTSBoston identify or arrange services through a third-party technology provider, we will share your contact and business information with that provider as necessary to process your inquiry, obtain quotes, and arrange service. You will be informed before any such sharing where it is material to your decision.

7.3  Service Providers & Subcontractors.  We may share your information with third-party companies that perform services on our behalf, such as: technology platforms we use to manage communications and CRM; scheduling and field service management tools; payment processors; IT and website hosting providers; and installation subcontractors who perform onsite work. These parties are contractually required to use your information only to perform services for CTSBoston and to maintain appropriate security measures.

7.4  Legal Requirements.  We may disclose your information if required by applicable law, regulation, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect the rights, safety, or property of CTSBoston, our clients, or the public.

7.5  Business Transfers.  If CTSBoston is involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site if your information becomes subject to a materially different privacy policy as a result of such a transaction.

8.  DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to deliver services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Contact form and inquiry data: retained for up to 3 years from the date of submission, unless you become a client.
• Client account and service data: retained for the duration of the service relationship and for up to 7 years thereafter, as required by applicable law and business record-keeping obligations.
• Communication preference records (opt-in/opt-out logs): retained for at least 5 years to document compliance with applicable communications laws.
• Website analytics data: retained in accordance with our analytics providers’ standard retention policies (typically 26 months).

When personal information is no longer needed, we securely delete or anonymize it.

9.  DATA SECURITY

CTSBoston implements commercially reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure network infrastructure, access controls, and employee training on data handling practices.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to take precautions when sharing personal information online. If you believe your information has been compromised, please contact us immediately at [email protected] or 617-625-1200.

10.  YOUR PRIVACY RIGHTS

10.1  General Rights.  Depending on your location, you may have the following rights regarding your personal information:

• Right to Know / Access: Request confirmation of whether we hold personal information about you and obtain a copy of that information.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Deletion: Request deletion of your personal information, subject to legal exceptions (e.g., we may need to retain information to comply with legal obligations or complete active service contracts).
• Right to Opt Out of Marketing: Opt out of marketing and promotional communications at any time (see Section 5).
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

10.2  How to Exercise Your Rights.  To exercise any of the rights described above, please contact CTSBoston at:

10.3  Massachusetts Residents.  As a Massachusetts-based business, CTSBoston complies with applicable Massachusetts privacy laws. Massachusetts residents may have additional rights under state law. Please contact us with any questions specific to Massachusetts privacy rights.

10.4  California Residents.  If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, and opt out of the “sale” or “sharing” of personal information. CTSBoston does not sell personal information. For CCPA/CPRA requests, please contact us at [email protected] or 617-625-1200.

11.  CHILDREN’S PRIVACY

The Site is not directed to children under the age of 13, and CTSBoston does not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly. If you believe we have inadvertently collected information from a child under 13, please contact us at [email protected].

12.  CHANGES TO THIS PRIVACY POLICY

CTSBoston may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will indicate the “Last Updated” date at the top of the Policy when changes are made. For material changes, we will provide more prominent notice (such as an email notice or a banner on the Site). Your continued use of the Site after any changes constitutes your acceptance of the updated Policy.

13.  CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact CTSBoston using any of the following: