Streamline your helpline.
Discover how our smart technology solutions can simplify and streamline your helpline.
Our customized technology solutions make it easier for you to deliver the best crisis care to your callers.
We take care of everything—from ensuring the confidentiality of your callers to a seamless emergency services transfer—so you can focus on caring for your callers. Plus, we make it easy for your team to login from anywhere so they no longer have to be on-site to take calls.
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How We Can Help
- Remote agent login
- Warm transfer to emergency services
- Shared helpline license with individual logins
- NSPL/988 Suicide & Crisis Lifeline support
- Realtime live agent training
- Blocked caller lists
- Frequent caller lists
- Easy single-pane application for agents
Book a free consultation to discover how we can help you streamline and simplify how you deliver your helpline services with the CTS988 Helpline Solution Bundle.
WHAT OUR CUSTOMERS ARE SAYING
“CTS Boston helped us scale our helpline operations to a remote environment. They took the time to listen and understand our challenges and produced a solution that checked everything off our wish list. Since our transition to the new phone system, we have been able to serve more people in need. CTS continues to go above and beyond to ensure our success. We’re proud to consider CTS an invaluable partner.”
– Jeremiah Mankin, Samaritans, Inc.